Returns & Refunds at a glance
A quick overview of the key information on this page.
Authorization
Request an RMA before returning.
Packaging
Keep products, parts, and manuals together.
Evidence
Photos or video may be requested.
Return address
Use only Aosom-authorized instructions.
Request authorization first
Aosom's return policy requires customers to contact Customer Service and obtain a Return Merchandise Authorization before sending an item back.
Return condition and evidence
Keep the product, parts, manuals, and packaging together. Aosom may request photos or video for damaged, defective, or missing-part claims.
Return shipping
Do not send a product to the package label address or company mailing address unless Aosom supplies the authorized return instructions.
Refund processing
Refund timing and deductions depend on the approved return reason, item condition, return method, inspection, and original payment channel.
Official Information
Check the latest Aosom details
Policies, service hours, promotions, and marketplace terms can change. Use the official page for the complete current information.
